Documents
Certificates, official documents
If you want to know more about our company.
Return policy
Valid as of 1st January, 2021
- The products supplied by Higa s.r.o. meet the most stringent criteria regarding material quality. They meet the requirements of OEKO-TEX 100 standard and are also suitable for children`s garment coming into contact with skin.
- They do not contain any heavy metals or dangerous substances.
- Based on mutually approved graphic design, the customer can ask for the production of 1 sample piece for each design free of charge in case the future order of that design exceeds 1000 pieces. A sample is made mainly for the purpose of colour check.
- In case the sample colour does not meet the required specification, we will produce an adjusted sample.
- Should the customer change the basic design, the cost of the subsequent sample is €35.
- The standard delivery term is 14 days.
- After the sample has been approved, the whole consignment is delivered to the customer.
- After the sample approval, the customer is not entitled to reclaim label design or colour.
- With new customers, a payment is required when receiving the products.
- In case of any dissatisfaction with products after delivery without a sample being produced, the customer is entitled to return them and receive a refund.
- Claims are accepted within 30 days after the dispatch.
Official documents
Our labels meet the most stringent standards for consumer protection against adverse effects and are certified by certified state testing laboratories. Testing has been carried out based on more than 10 parameters, e.g. content of heavy metals, content of allergens, abrasion resistance, treatment resistance, resistance to light, etc.
We meet the most stringent requirements regarding all parameters. We have been awarded the following quality certificates: ISO 9001, ISO 14000. Labels are tested for 23 parameters.
Certificate ISO 9001:2015
Certificate ISO 14001:2015
